What do I get?

The package contains the jewelry box, specially protected for shipping. A cotton cord is always included with the pendants.

Guarantee and quality

Our jewelry is made by a master goldsmith to last over time, which is why we are able to guarantee our products for 10 years, and to repair them if necessary.

Chains and cords are guaranteed for 24 months in the event of breakage or damage during or after this period.

To benefit from the guarantee or request a repair, simply write to team@ilboscodiegam.com indicating the unique product code indicated on the piece of jewelry.

How to buy the tree?

To exchange the tree associated with the jewel, go to www.treedom.net, Click on the button "Do you have a tree code?” and insert the code you find on the card and follow the instructions.

Can I give my tree as a gift again?

Yes, you can offer your tree again by following the procedure described on the site www.treedom.net.

Can I order a custom product?

Custom requests can be discussed by contacting our customer service department.

How do I maintain my jewelry?

Store away from light and air when not in use, to avoid the natural oxidation of silver.

Gently wash the jewelry with lukewarm water and mild soap, rinse it and dry it with a soft cloth without scratching it.

To ensure the shine of your jewelry, we advise you to avoid contact with perfume, creams or aggressive detergents (bleach). Do not use silver jewelry in thermal water.

Satin finish:

Gently wash the jewelry with lukewarm water and mild soap, rinse it and dry it with a soft cloth without scratching it.

Satin finishing is a surface treatment subject to wear and tear over time.

Where to ship?

Currently we deliver to the following countries.

Andorra, Austria, Belgium, Denmark, France (excluding overseas territories), Germany, Luxembourg, Monaco, Netherlands, Slovenia, Sweden, Switzerland, United Kingdom.

Bulgaria, Cyprus, Croatia, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Ireland, Iceland, Isle of Man, Italy, Jersey, Liechtenstein, Lithuania, Latvia, Malta, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Spain and Canary Islands, Vatican.