FAQs

To exchange the tree associated with the jewel, go to www.treedom.net, Click on the button " Do you have a tree code? » and insert the code you will find on the card and follow the instructions.

Yes, you can offer your tree again by following the procedure described on the site www.treedom.net.

Custom requests can be discussed by contacting our customer service department.

Store away from light and air when not in use, to avoid natural silver oxidation.

Gently wash the jewel with lukewarm water and mild soap, rinse it and dry it with a soft cloth without scratching it. 

To guarantee the shine of your jewellery, we advise you to avoid any contact with perfume, creams or aggressive detergents (bleach). Do not use silver jewelry in thermal water.  

Satin finish: 

Gently wash the jewel with lukewarm water and mild soap, rinse it and dry it with a soft cloth without scratching it.

Satin-finishing is a surface treatment subject to the wear and tear of time. 

At the moment we ship to the following countries.

Germany, Andorra, Austria, Belgium, Denmark, France (excluding overseas territories), Luxembourg, Monaco, Netherlands, United Kingdom, Slovenia, Sweden, Switzerland.

 Bulgaria, Cyprus, Croatia, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Ireland, Iceland, Isle of Man, Italy, Jersey, Liechtenstein, Lithuania, Latvia, Malta, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Spain and Canary Islands, Vatican.