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PT FAQs
In your order you receive:
– a handcrafted 925 silver pendant or bracelet or key ring;
– a cotton cord with silver clasp (for pendants);
– a protective bag for the jewelry;
– a code and instructions to follow the growth of the tree associated with the jewel.
Guarantee and quality
Our jewelry is made by a master goldsmith to last over time, which is why we are able to guarantee our products for 10 years, and to repair them if necessary.
Chains and cords are guaranteed for 24 months in the event of breakage or damage during or after this period.
To benefit from the guarantee or request a repair, simply write to team@ilboscodiegam.com by indicating the unique product code indicated on the jewel.
To exchange the tree associated with the jewel, you receive a code with the instructions, depending on the partner who plants the tree www.treedom.net Or www.ecotree.green
Yes, you can offer your tree again by following the procedure described on the site www.treedom.net.
Custom requests can be discussed by contacting our customer service department.
Store away from light and air when not in use, to avoid natural silver oxidation.
Gently wash the jewel with lukewarm water and mild soap, rinse it and dry it with a soft cloth without scratching it.
To guarantee the shine of your jewellery, we advise you to avoid any contact with perfume, creams or aggressive detergents (bleach). Do not use silver jewelry in thermal water.
Satin finish:
Gently wash the jewel with lukewarm water and mild soap, rinse it and dry it with a soft cloth without scratching it.
Satin-finishing is a surface treatment subject to the wear and tear of time.
At the moment we ship to the following countries.
Germany, Andorra, Austria, Belgium, Denmark, France (excluding overseas territories), Luxembourg, Monaco, Netherlands, United Kingdom, Slovenia, Sweden, Switzerland.
Bulgaria, Cyprus, Croatia, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Ireland, Iceland, Isle of Man, Italy, Jersey, Liechtenstein, Lithuania, Latvia, Malta, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Spain and Canary Islands, Vatican.
Handmade jewelry
Each pendant
is unique
Free shipping
Secure payment
